Other data – stakeholders

We value the feedback of our stakeholders. It helps us to better align our services with their needs. We collect feedback during all contact opportunities. GTS also regularly organises a customer satisfaction survey. More details on the survey are provided in the Customer satisfaction section. Below, we give a brief overview of our stakeholders, their interests and the way we take these into account in the implementation of our strategy, our policy and our activities:

Stakeholder Interests/expectations
of stakeholders
Interests/expectations of stakeholders
Manner and frequency of involvement Discussion points and outcomes in 2017
Employees Good employment practices Intranet (daily) New collective labour agreement and sustainable employability programme to which employees themselves actively contributed input
    Dynamo teams (theme-based consultation teams/think tanks) (as often as needed)  
    ‘Rondje Land’ (Executive Board)  
    Gasunie Groot (twice a year)  
    Koers (magazine about the business plan)  
  Safe and healthy working environment Employee survey (once every two years) The Safe@Gasunie programme, which takes into account the interests of society, which benefits from a reliable, safe and affordable gas transport.
  Development opportunities Through Works Council (monthly) Safe and healthy working environment, sustainable employability programme
Works Council Clarity regarding proposed plans and activities Consultations with the board (once every two months) New collective labour agreement and sustainable employability programme for which the Works Council provided input
  Good representation of employees’ interests Committees (monthly) New business plan
    Working groups for requests for advice (periodically)  
    Unit meetings (quarterly)  
Local residents Safe environment Open Days (varying) Timely information about activities that affect immediate surroundings
  Information about activities Newsletters and letters (periodically) Strict safety measures during activities
  Inclusion in advance in the event of new plans/projects Information evenings (varying) If necessary, customised solutions to deal with temporary inconvenience
    Educational packages for schools  
    Websites and social media (daily)  
Shareholder (the Dutch state) Solid returns Regular consultations and reporting Solid results
  Safe, reliable and sustainable energy supply Annual General Meeting of Shareholders Remuneration policy
  Gasunie’s strategy Periodic consultation Approval of recalibrated strategy
Customers and affiliates Products and services that meet market demand and/or comply with European laws and regulations Personal contacts (daily) High transport security
  Transportzekerheid Personal contacts (daily) Products and services based on (among other things) market demand and laws and regulations
    Shipper meetings (twice a year)  
    Website (daily)  
    Stakeholder event (annually)  
Suppliers Long-term relationship Personal contacts (daily) Long-term contracts
  Good price and adding the most value Audits (varying; on average ten times per year) Competitive tenders
    Website (daily) Independent audits
      Improvement plans for suppliers, based on the outcomes of audits
Ministry of Economic Affairs and Climete/House of Representatives Safe, reliable and sustainable energy supply Working visits (incidentally) Information provision (particularly for the Groningen file and the energy transition)
  Well-functioning energy market Regular consultation (four times a year) Progress of the energy transition
  Affordable energy market Lobbying (structurally) Energy Dialogue and Energy Agenda
    Stakeholder event (annually) Strategy and activities that contribute to a safe, reliable, affordable and sustainable energy supply
    Participation in policy consultations (periodically)  
    Input through position papers (periodically)  
Social organisations Safe, reliable and sustainable energy supply Stakeholder event (annually) Sustainable initiatives (e.g. in the field of green gas, hydrogen and heat)
  Minimum environmental impact Participation in social platforms like Springtij (annually) Collaboration and participation in new initiatives focused on making the energy supply more sustainable
    Attending SummerLabb sustainability platform (several times annually) Information provision to the broader public on making the energy supply more sustainable
    Working visits and consultation (periodically) Collaboration and participation in new initiatives focused on making the energy supply more sustainable
    Coalition formation (e.g., the Dutch Renewable Energy Federation (NVDE))  
Regulator authorities Well-functioning gas market Consultation (periodically) New method decision of ACM
  More competitive rates Focus groups (periodically) BNetzA decision on cost allocation
      Implementing rate regulation
      Efficiency measures